Last updated: September 27, 2026

Vualora ("we", "us") operates this store and website. This Privacy Policy explains how we collect, use and share your personal information when you visit our store, buy from us or contact us. Our store is hosted on Shopify.

Information we collect

• Contact details: name, email, phone, shipping and billing address.
• Order and payment information: items you buy, order history and payment confirmation. Card details are processed by Shopify and its payment partners; we never see your full card number.
• Device and usage information: browser, IP address, pages viewed and how you use the store, collected through cookies and similar technologies.
• Messages you send us, for example support requests.

How we use it

• To process, ship and support your orders, returns and warranty claims.
• To answer your questions.
• To send emails you signed up for, such as Vualora Letters and Holiday Edition announcements. You can unsubscribe at any time with the link in every email.
• To show relevant ads and measure how our store and ads perform.
• To prevent fraud and keep the store secure, and to comply with the law.

Who we share it with

• Shopify and the service providers that help us run the store: payment processing, order fulfillment and shipping, email and customer support.
• Advertising and analytics partners, such as Meta, Google and TikTok, to show and measure ads.
• Authorities, when the law requires it.

We do not sell your personal information for money. Sharing information with advertising partners may count as "sharing" or "selling" under some US state laws; you can opt out as described below.

Shopify processes information about your use of the store as described in the Shopify Consumer Privacy Policy.

Your rights

Depending on where you live (including California and other US states, the UK and the EU), you may have the right to access, correct, delete or get a copy of your personal information, and to opt out of targeted advertising or the "sale" or "sharing" of your information. To use any of these rights, email support@vualora.com or use the Shopify privacy portal. We may need to verify your identity. We will not discriminate against you for using your rights. We also honor Global Privacy Control signals where required.

Cookies

We use cookies to keep your bag working, remember your preferences, understand how the store is used and measure ads. You can control cookies in your browser settings.

Children

Our store is not directed at children under 16, and we do not knowingly collect their personal information.

Keeping your information

We keep your information as long as we need it to provide our services, meet legal and tax obligations and resolve disputes.

International transfers

We and our service providers may process your information outside the country where you live, using legally recognized safeguards where required.

Changes

We may update this policy and will change the date above when we do.

Contact

Questions or requests: support@vualora.com, or Vualora, Carrer Narcís 1, 43729 Calafell, Tarragona, Spain. For the purposes of data protection law, we are the controller of your personal information.